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Support > Frequently Asked Questions > When I try to connect to the display module using G2Link, I get a Windows pop-up saying I need to enter my network credentials.

When I try to connect to the display module using G2Link, I get a Windows pop-up saying I need to enter my network credentials.

This issue rarely occurs, and it is due to an unknown configuration setting in the Windows system. We have not been able to determine why this occurs, but we have a workaround, which is to add a Windows credential for the display module. Use these steps to add a credential:

  1. Open Control Panel.
  2. Click on “User Accounts”.
  3. Click on “Manage Windows Credentials”.
  4. Click on “Add a Windows Credential”.
  5. In the new window, enter the display module’s IP address, enter ‘root’ for “User name:” and leave “Password:” blank.
  6. Then click on OK.